Help.center

Help.center is a comprehensive AI-based support solution that empowers businesses to automate their customer service processes. By utilizing a robust knowledge base, it delivers immediate, accurate responses to frequently asked questions, reducing the load on support teams. The AI Ask Widget allows customers to interact with the chatbot directly on your website for quick resolutions. If the chatbot is unable to help, it seamlessly transitions the user to human support via email, offering a smooth escalation process. The shared inbox functionality ensures support teams can track and manage customer interactions effectively. With its continuous learning process, Help.center evolves by referencing public help articles, private FAQs, and external resources, ensuring it remains accurate and effective over time. This makes Help.center a scalable solution for businesses looking to improve customer satisfaction and optimize support operations.